Returns and Refunds Policy
1. Refund Eligibility
Wish IPTV aims to provide a high-quality IPTV experience for all our customers. However, we understand that issues may arise. We offer a 48-hour money-back guarantee from the time of purchase, under the following conditions:
- Technical Issues: If you experience significant technical difficulties that we are unable to resolve within 48 hours.
- Service Not As Described: If the service provided does not match the description or features stated on our website.
- Non-Delivery of Service: If your IPTV subscription details are not delivered within 24 hours of successful payment and no response is received from our support team.
2. Refund Process
To request a refund, please follow these steps:
- Contact Us via email at [Insert Support Email] or WhatsApp at [Insert WhatsApp Number] within 48 hours of your purchase.
- Provide your Order Number and the reason for your refund request.
- Our support team will review your request and try to resolve any issues.
- If your request is approved, the refund will be processed within 5-7 business days to the original payment method.
3. Refund Exemptions
Refunds will not be provided if:
- You request a refund after the 48-hour period from the time of purchase.
- The issues are related to personal device incompatibility or network issues that are beyond our control.
- You have violated any of our terms of service or have been found using our service in an unlawful manner.
4. Subscription Cancellations
If you wish to cancel your subscription, you may do so at any time. However, cancellations outside of the 48-hour refund window will not result in a refund, and your service will remain active until the end of your current billing cycle.
5. Contact Us for Refunds
For any refund inquiries, please reach out to our support team at:
- Email: [Insert Support Email]
- WhatsApp: [Insert WhatsApp Number]
We value our customers and strive to provide the best service possible. Please do not hesitate to contact us with any concerns or issues.
